We accept returns and exchanges within 30 days of delivery, as long as the hat is unused and in its original condition. We process refunds and exchanges once we receive the item back—we can’t refund an order while it’s still on its way to us. Return shipping is the customer’s responsibility, unless the mistake was ours (email [email protected] and we’ll sort it out). Once we receive your return, we’ll issue refunds within 3–5 business days to your original payment method.